Multiple Carriers unavailable for booking

Incident Report for nShift - Transsmart

Resolved

This incident has been resolved.
Posted Feb 02, 2026 - 12:29 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 02, 2026 - 11:52 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 02, 2026 - 10:36 CET

Investigating

Since 2026-02-02 09:52:07 the connection with a few of our carriers is down. These are the errors you can see when trying to book shipments:

Exception sending HTTP request: HTTP status code 504. Error description:
504 Gateway Time-out

504 Gateway Time-out






The issue is located on the our side. We are trying to resolve this as soon as possible and will comment here when the issue is solved.

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Posted Feb 02, 2026 - 10:24 CET
This incident affected: Carrier connections (DHL, DPD).
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