Carriercode DHG unavailable for booking

Incident Report for nShift - Transsmart

Resolved

This incident has been resolved.

Posted Sep 07, 2026 - 15:39 CEST

Identified

Shipments appear to be processing successfully again. We will continue to monitor the situation.

For any shipments in error, please attempt to rebook them.

Posted Sep 07, 2026 - 10:17 CEST

Investigating

Since 2026-09-07 10:07:00 the connection with DHG is down. This is error you can see when trying to book shipments:

Received error on request, code: [500], description: [Internal Server Error], message: [Error retrieving capabilities]

The issue is located on the carrier's side. We are in contact with the carrier to solve this as soon as possible and will comment here when the issue is solved.

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Posted Sep 07, 2026 - 10:11 CEST

This incident affected: Carrier connections (DHL).