We have resolved this issue. Should you continue to experience this issue, please send us a new ticket containing any specifically affected shipment references in plain text where possible, so we can investigate further.
Posted Sep 04, 2025 - 16:23 CEST
Monitoring
We've deployed the fix for the issue and we are currently monitoring it.
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Posted Sep 04, 2025 - 15:57 CEST
Investigating
Since 2025-09-04, 13:53 the connection with PAF is down intermittently. This is the error you can see when trying to book/manifest shipments:
"Serious unexpected error"
The issue is located on our side. We are working to solve this as soon as possible and will comment here when the issue is solved.
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Posted Sep 04, 2025 - 15:26 CEST
This incident affected: Carrier connections (ParcelForce).