Update - While we are still working with priority on fixing this issue, the incident did reoccur yesterday 13/3 from around 16.15h until 16.25h. As was the case before, operations could resume normally after the incident was resolved. Should this not be the case for your integration towards us, please create a new ticket about this to our support department through our helpcenter.
Mar 14, 2025 - 12:14 CET
Identified - This afternoon around 13h and around 15h we noticed that our platform was not consistently available on the production environment. This concerned both our API and Webservices connections. Some of the booking errors you might have encountered are:

gateway time-out
504 Gateway Time-out

This slowness might have affected other key processes like printing and manifesting among others as well. Waiting for a time and reattempting your booking/printing/manifesting attempt should resolve the issue for now.

We are investigating this issue with the highest priority and have seen that after a time the issue does auto-correct itself. We are working on creating a consistent fix for this.

If you want to keep yourself updated on this issue, please subscribe to this post.

Feb 20, 2025 - 18:21 CET
MyTranssmart dashboard ? Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
SOAP webservice ? Operational
90 days ago
100.0 % uptime
Today
SmartPrint ? Operational
90 days ago
100.0 % uptime
Today
Carrier connections Operational
90 days ago
99.98 % uptime
Today
Central carrier server ? Operational
90 days ago
100.0 % uptime
Today
TGO/TGM carriers Operational
90 days ago
100.0 % uptime
Today
Bring Operational
90 days ago
100.0 % uptime
Today
DB Schenker Operational
90 days ago
100.0 % uptime
Today
Deutsche Post Operational
90 days ago
100.0 % uptime
Today
DHL Operational
90 days ago
99.71 % uptime
Today
DPD Operational
90 days ago
99.72 % uptime
Today
DSV Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
GLS Operational
90 days ago
99.86 % uptime
Today
P2P TrakPak Operational
90 days ago
99.8 % uptime
Today
PostNL Operational
90 days ago
100.0 % uptime
Today
PostNord Operational
90 days ago
100.0 % uptime
Today
TNT Operational
90 days ago
99.83 % uptime
Today
UPS Operational
90 days ago
99.92 % uptime
Today
Asendia Operational
90 days ago
100.0 % uptime
Today
Bpost Operational
90 days ago
100.0 % uptime
Today
Budbee Operational
90 days ago
100.0 % uptime
Today
Chronopost Operational
90 days ago
100.0 % uptime
Today
Dachser Operational
90 days ago
100.0 % uptime
Today
Evri Operational
90 days ago
100.0 % uptime
Today
Helthjem Operational
90 days ago
100.0 % uptime
Today
Hermes Operational
90 days ago
100.0 % uptime
Today
InPost Operational
90 days ago
100.0 % uptime
Today
La Poste Colissimo Operational
90 days ago
100.0 % uptime
Today
Maersk Operational
90 days ago
99.34 % uptime
Today
Mondial Relay Operational
90 days ago
100.0 % uptime
Today
Royal Mail Operational
90 days ago
100.0 % uptime
Today
Swiss Post Operational
90 days ago
100.0 % uptime
Today
TransMission Operational
90 days ago
100.0 % uptime
Today
7Days Operational
90 days ago
100.0 % uptime
Today
ABC-Logistik Operational
90 days ago
100.0 % uptime
Today
Abendland GmbH Operational
90 days ago
100.0 % uptime
Today
Airhunters Operational
90 days ago
100.0 % uptime
Today
Alliance Healthcare Operational
90 days ago
100.0 % uptime
Today
Audax Logistiek Operational
90 days ago
100.0 % uptime
Today
B.K.S. Logistieke Dienstverlening Operational
90 days ago
100.0 % uptime
Today
Baas Transport Operational
90 days ago
100.0 % uptime
Today
Battefeld Operational
90 days ago
100.0 % uptime
Today
BDA Logistics Operational
90 days ago
100.0 % uptime
Today
Beekman Transport Operational
90 days ago
100.0 % uptime
Today
Beentjes Transport BV Operational
90 days ago
100.0 % uptime
Today
Beijer Logistics Operational
90 days ago
100.0 % uptime
Today
BEKKER Logistik Operational
90 days ago
100.0 % uptime
Today
Ben Becker Int. Transportbedrijf BV Operational
90 days ago
100.0 % uptime
Today
Berser Shipping Holland BV Operational
90 days ago
100.0 % uptime
Today
Boek uw zending Operational
90 days ago
100.0 % uptime
Today
bol.com Operational
90 days ago
100.0 % uptime
Today
Bosma Logistiek Operational
90 days ago
100.0 % uptime
Today
Brakenhoff Operational
90 days ago
100.0 % uptime
Today
Brinks Transport Operational
90 days ago
100.0 % uptime
Today
Brocacef Operational
90 days ago
100.0 % uptime
Today
Brouwer Transport en Logistiek Operational
90 days ago
100.0 % uptime
Today
Bullit Express Operational
90 days ago
100.0 % uptime
Today
Bumbal Operational
90 days ago
100.0 % uptime
Today
C. van den Brink Transporten Operational
90 days ago
100.0 % uptime
Today
C. van den Heuvel en Zonen Operational
90 days ago
100.0 % uptime
Today
Centraal Boekhuis Operational
90 days ago
100.0 % uptime
Today
CheapCargo Operational
90 days ago
100.0 % uptime
Today
Ciblex Operational
90 days ago
100.0 % uptime
Today
Colis Prive Operational
90 days ago
100.0 % uptime
Today
Comet Spain Operational
90 days ago
100.0 % uptime
Today
Cycleon Operational
90 days ago
100.0 % uptime
Today
Corneel Geerts Transport Operational
90 days ago
100.0 % uptime
Today
Correos Operational
90 days ago
100.0 % uptime
Today
CoTrans Operational
90 days ago
100.0 % uptime
Today
CTS Group Operational
90 days ago
100.0 % uptime
Today
De Graaf Logistics Operational
90 days ago
100.0 % uptime
Today
De Koomen Operational
90 days ago
100.0 % uptime
Today
De Rooy Transport Operational
90 days ago
100.0 % uptime
Today
De Rudder Operational
90 days ago
100.0 % uptime
Today
De Zwaluw Operational
90 days ago
100.0 % uptime
Today
Decker BV./Janssen Freight Management Operational
90 days ago
100.0 % uptime
Today
DelNext Operational
90 days ago
100.0 % uptime
Today
Delta Warehousing Operational
90 days ago
100.0 % uptime
Today
Den Otter Operational
90 days ago
100.0 % uptime
Today
DGO Express Operational
90 days ago
100.0 % uptime
Today
D-TRANS Operational
90 days ago
100.0 % uptime
Today
DX Operational
90 days ago
100.0 % uptime
Today
Dynalogic Operational
90 days ago
100.0 % uptime
Today
E. van Wijk Operational
90 days ago
100.0 % uptime
Today
Emons Operational
90 days ago
100.0 % uptime
Today
Erka Operational
90 days ago
100.0 % uptime
Today
Ewals Groupage Operational
90 days ago
100.0 % uptime
Today
F. Claassen Transport Operational
90 days ago
100.0 % uptime
Today
Fietskoeriers Operational
90 days ago
100.0 % uptime
Today
FlevoBird Operational
90 days ago
100.0 % uptime
Today
Freightned Operational
90 days ago
100.0 % uptime
Today
Fritom Operational
90 days ago
100.0 % uptime
Today
G. Snel Operational
90 days ago
100.0 % uptime
Today
Gebr. Gorter B.V. Operational
90 days ago
100.0 % uptime
Today
Gebr. Van Veldhuizen Operational
90 days ago
100.0 % uptime
Today
Gebroeders Van Eijk Operational
90 days ago
100.0 % uptime
Today
GEFCO Operational
90 days ago
99.83 % uptime
Today
Geodis Operational
90 days ago
100.0 % uptime
Today
Groen Bezorgen Operational
90 days ago
100.0 % uptime
Today
GVT Transport and Logistics Operational
90 days ago
100.0 % uptime
Today
H.M. Verploegen Operational
90 days ago
100.0 % uptime
Today
HaCas Transport Operational
90 days ago
100.0 % uptime
Today
Hamann International Logistics Operational
90 days ago
100.0 % uptime
Today
Hereijgers Benelux Transport B.V. Operational
90 days ago
100.0 % uptime
Today
Hoefnagels transport Operational
90 days ago
100.0 % uptime
Today
Hoekstra Transport Sneek Operational
90 days ago
100.0 % uptime
Today
Holland Parts Distribution Operational
90 days ago
100.0 % uptime
Today
Houtman transport b.v. Operational
90 days ago
100.0 % uptime
Today
HPD Packs Operational
90 days ago
100.0 % uptime
Today
HST GROEP Operational
90 days ago
100.0 % uptime
Today
Hubbel Goederen Operational
90 days ago
100.0 % uptime
Today
Huisman Transport Operational
90 days ago
100.0 % uptime
Today
International Forwarding Office Operational
90 days ago
100.0 % uptime
Today
Jan Krediet Operational
90 days ago
100.0 % uptime
Today
Janssen Freight Management Operational
90 days ago
100.0 % uptime
Today
JBM Koeriers Operational
90 days ago
100.0 % uptime
Today
Jentsch Logistik GmbH (IDS) Operational
90 days ago
100.0 % uptime
Today
Jetcar Expressdienst Operational
90 days ago
100.0 % uptime
Today
Jos Dusseldorp Operational
90 days ago
100.0 % uptime
Today
Keana Operational
90 days ago
100.0 % uptime
Today
KLG Europe Operational
90 days ago
100.0 % uptime
Today
Kobout Operational
90 days ago
100.0 % uptime
Today
Kraftverkehr Emsland GmbH Operational
90 days ago
100.0 % uptime
Today
Kuehne+Nagel Operational
90 days ago
100.0 % uptime
Today
Kusters Operational
90 days ago
100.0 % uptime
Today
Logwin Solutions Spain S. A. Operational
90 days ago
100.0 % uptime
Today
Mainfreight Operational
90 days ago
100.0 % uptime
Today
Mediq Pharma Logistics Operational
90 days ago
100.0 % uptime
Today
Melis Logistics Operational
90 days ago
100.0 % uptime
Today
Mikro Pakket Operational
90 days ago
100.0 % uptime
Today
Moeller Transporte Operational
90 days ago
100.0 % uptime
Today
Mosadex Operational
90 days ago
100.0 % uptime
Today
Mostert Transport Operational
90 days ago
100.0 % uptime
Today
Movianto Operational
90 days ago
100.0 % uptime
Today
MRW Operational
90 days ago
100.0 % uptime
Today
MyHomeDelivery Operational
90 days ago
100.0 % uptime
Today
MyParcel Operational
90 days ago
100.0 % uptime
Today
Nellen und Quack Operational
90 days ago
100.0 % uptime
Today
Night Star Express Operational
90 days ago
100.0 % uptime
Today
Notify Operational
90 days ago
100.0 % uptime
Today
nox NachtExpress Operational
90 days ago
100.0 % uptime
Today
Oegema Transport Operational
90 days ago
100.0 % uptime
Today
Omega Logistics Operational
90 days ago
100.0 % uptime
Today
Palletways Operational
90 days ago
100.0 % uptime
Today
Panhuijsen Verpakkingen Operational
90 days ago
100.0 % uptime
Today
ParcelForce Operational
90 days ago
100.0 % uptime
Today
PartsExpress Operational
90 days ago
99.83 % uptime
Today
Peeters Vervoercentrale Operational
90 days ago
100.0 % uptime
Today
Portena Operational
90 days ago
100.0 % uptime
Today
Post Austria Operational
90 days ago
100.0 % uptime
Today
R&C Logistiek Operational
90 days ago
100.0 % uptime
Today
Rabelink Transport Operational
90 days ago
100.0 % uptime
Today
Raben Operational
90 days ago
100.0 % uptime
Today
Raes PL Operational
90 days ago
100.0 % uptime
Today
Relais Colis Operational
90 days ago
100.0 % uptime
Today
Rhenus Operational
90 days ago
100.0 % uptime
Today
Rottbeck Operational
90 days ago
100.0 % uptime
Today
RoutiGo Operational
90 days ago
100.0 % uptime
Today
Sanidis Operational
90 days ago
100.0 % uptime
Today
Schotpoort Logistics Operational
90 days ago
100.0 % uptime
Today
SDS Delivery Operational
90 days ago
100.0 % uptime
Today
Seabourne Logistics Operational
90 days ago
100.0 % uptime
Today
Seacon Logistics Operational
90 days ago
100.0 % uptime
Today
Sending ES Operational
90 days ago
100.0 % uptime
Today
SEUR Operational
90 days ago
100.0 % uptime
Today
Seven Senders Operational
90 days ago
100.0 % uptime
Today
Silver X Group Operational
90 days ago
100.0 % uptime
Today
Simply Deliver Operational
90 days ago
100.0 % uptime
Today
SkyNet Operational
90 days ago
100.0 % uptime
Today
Spedition Erich Weiss Operational
90 days ago
100.0 % uptime
Today
Speedlink Operational
90 days ago
100.0 % uptime
Today
ST vd Brink Operational
90 days ago
99.83 % uptime
Today
Stad Alkmaar Operational
90 days ago
99.83 % uptime
Today
Stahlgruber Operational
90 days ago
100.0 % uptime
Today
Steenbergen Operational
90 days ago
100.0 % uptime
Today
Stefan Hoss Spedition Operational
90 days ago
100.0 % uptime
Today
STL Logistics Operational
90 days ago
100.0 % uptime
Today
Thijs Logistiek Weert Operational
90 days ago
100.0 % uptime
Today
Tielbeke Operational
90 days ago
100.0 % uptime
Today
Tiny Manders B.V. Operational
90 days ago
100.0 % uptime
Today
TLS Vaassen Operational
90 days ago
100.0 % uptime
Today
TPN Operational
90 days ago
100.0 % uptime
Today
Transmed Operational
90 days ago
100.0 % uptime
Today
Trans-o-flex Operational
90 days ago
100.0 % uptime
Today
Trunkrs Operational
90 days ago
100.0 % uptime
Today
Tuffnells Operational
90 days ago
100.0 % uptime
Today
Urb-it Operational
90 days ago
100.0 % uptime
Today
Van de Hoef Logistiek Operational
90 days ago
100.0 % uptime
Today
Van Den Heuvel Operational
90 days ago
100.0 % uptime
Today
Van der Werff Operational
90 days ago
100.0 % uptime
Today
Van Dijk Logistics Operational
90 days ago
100.0 % uptime
Today
Van Dobbe Transport Operational
90 days ago
100.0 % uptime
Today
Van Duuren Transport Operational
90 days ago
100.0 % uptime
Today
van Eck Logistiek Operational
90 days ago
100.0 % uptime
Today
Van Reenen Transport Operational
90 days ago
100.0 % uptime
Today
Van Spreuwel Transport Operational
90 days ago
100.0 % uptime
Today
VDH Logistiek Operational
90 days ago
100.0 % uptime
Today
Verhoek Europe B.V. Operational
90 days ago
100.0 % uptime
Today
Vervoer Verhaegen Operational
90 days ago
100.0 % uptime
Today
Visser Duiven B.V. Operational
90 days ago
100.0 % uptime
Today
Vos Deventer Operational
90 days ago
100.0 % uptime
Today
VPD Operational
90 days ago
100.0 % uptime
Today
VRD Logistiek Operational
90 days ago
100.0 % uptime
Today
VTS Transport Operational
90 days ago
100.0 % uptime
Today
Wesseling Logistics Operational
90 days ago
100.0 % uptime
Today
Westerman Logistics Operational
90 days ago
100.0 % uptime
Today
Widerøe Operational
90 days ago
100.0 % uptime
Today
Winner Spedition Operational
90 days ago
100.0 % uptime
Today
Yodel Operational
90 days ago
100.0 % uptime
Today
Modexpress Transport Operational
90 days ago
100.0 % uptime
Today
ECA (Ecanis) Operational
90 days ago
96.29 % uptime
Today
Carrier status data ? Operational
90 days ago
100.0 % uptime
Today
Webhook status push ? Operational
90 days ago
100.0 % uptime
Today
Help center / support ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Maintenance window 2025 Q1 - Replanned Apr 27, 2025 07:00-09:00 CEST

We need to do a technical intervention on our production platform. This is re-planned to be executed on Sunday April 27th, between 7h and 9h CEST. During this time window our platform will be unavailable. This means you will not be able to book shipments, to request labels/documents, to download reports or to access MyTranssmart.
Our apologies for any inconvenience this may cause. We will try to limit the duration of the window to the bare minimum.
PS: Our user acceptance platform is not impacted by this maintenance and will remain operational.

Posted on Mar 27, 2025 - 11:49 CET
Shipment Booking Performance
Fetching
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Resolved - This incident has been resolved.
Mar 31, 14:42 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 11:37 CEST
Investigating - Starting 09:52 the connection with GAD was down. This is the error you can see when trying to book shipments:

Shipment submit failure: Shipment booking failed. Internal service call failed. Internal Server Error: Shipment submit failure: Shipment booking failed. Internal service call failed. Internal Server Error:

The issue was located on the carrier's side. This issue is now resolved

If you want to keep yourself updated about this incident, please subscribe to this post.

Mar 31, 11:37 CEST
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Resolved - MxToolbox has resolved their issue, therefore we will resolve this issue here.
Mar 28, 14:50 CET
Monitoring - The underlying issue has been identified as being caused by our SPF check towards external partner MxToolbox failing.

MxToolbox has acknowledged the issue but cannot provide a timeline for solving it on their end. Therefore we have decided to make a temporary change on our side to ignore the error message MxToolbox is sending in the SPF check response. See this link to our Release Notes forum for more info on this change (in comments section) -> https://helpcenter.nshift.com/hc/en-us/articles/18852481268124-MyTranssmart-API-Release-notes-week-11-2025

Important note: this means we cannot always check if a correct SPF record is configured so please be sure that this step is performed properly when adding/changing the 'From email' field in a mail template.

We will update you here when the permanent fix is done.

Mar 10, 11:43 CET
Investigating - We've noticed that our mail enginge cannot check your SPF records properly anymore. Whenever you make a change to your mail config, specifically to your email addresses in From/BCC address parameters, you run the risk of this error popping up:

No SPF record is found for this emailadress, the emails won't be sent

For the time being therefore we advise you to not change any mail config until this is solved.
When we have solved this, we will post a comment here.

If you want to keep yourself updated about this incident, please subscribe to this post.

Mar 6, 15:22 CET
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
Completed - Unfortunately we have had to cancel the maintenance window. There will be no planned outage today. We will announce a new maintenance window as soon as the date is set.
Mar 23, 06:53 CET
Scheduled - We need to do a technical intervention on our production platform. This is planned to be executed on Sunday March 23rd, between 7h and 9h CET. During this time window our platform will be unavailable. This means you will not be able to book shipments, to request labels/documents, to download reports or to access MyTranssmart.
Our apologies for any inconvenience this may cause. We will try to limit the duration of the window to the bare minimum.
PS: Our user acceptance platform is not impacted by this maintenance and will remain operational.

Jan 31, 14:27 CET
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Resolved - DHL informed us that the issue is resolved.
Should you continue to experience this issue, please send us a new ticket containing any specifically affected shipment references in plain text where possible, so we can investigate further.

Mar 20, 13:19 CET
Investigating - Since this afternoon 12:03 the connection with DHG is down intermitently. This is the error you can see when trying to book shipments:

Expected BEGIN_OBJECT but was STRING at line 1 column 1 path $

The issue is located on the carrier's side. We are in contact with the carrier to solve this as soon as possible and will comment here when the issue is solved.

If you want to keep yourself updated about this incident, please subscribe to this post.

Mar 20, 12:53 CET
Mar 19, 2025

No incidents reported.