Update - While we are still working with priority on fixing this issue, the incident did reoccur yesterday 13/3 from around 16.15h until 16.25h. As was the case before, operations could resume normally after the incident was resolved. Should this not be the case for your integration towards us, please create a new ticket about this to our support department through our helpcenter.
Mar 14, 2025 - 12:14 CET
Identified - This afternoon around 13h and around 15h we noticed that our platform was not consistently available on the production environment. This concerned both our API and Webservices connections. Some of the booking errors you might have encountered are:
gateway time-out 504 Gateway Time-out
This slowness might have affected other key processes like printing and manifesting among others as well. Waiting for a time and reattempting your booking/printing/manifesting attempt should resolve the issue for now.
We are investigating this issue with the highest priority and have seen that after a time the issue does auto-correct itself. We are working on creating a consistent fix for this.
If you want to keep yourself updated on this issue, please subscribe to this post.
Feb 20, 2025 - 18:21 CET
MyTranssmart dashboard
?
Operational
90 days ago
100.0
% uptime
Today
REST API
?
Operational
90 days ago
100.0
% uptime
Today
SOAP webservice
?
Operational
90 days ago
100.0
% uptime
Today
SmartPrint
?
Operational
90 days ago
100.0
% uptime
Today
Carrier connections
Operational
90 days ago
99.98
% uptime
Today
Central carrier server
?
Operational
90 days ago
100.0
% uptime
Today
TGO/TGM carriers
Operational
90 days ago
100.0
% uptime
Today
Bring
Operational
90 days ago
100.0
% uptime
Today
DB Schenker
Operational
90 days ago
100.0
% uptime
Today
Deutsche Post
Operational
90 days ago
100.0
% uptime
Today
DHL
Operational
90 days ago
99.71
% uptime
Today
DPD
Operational
90 days ago
99.72
% uptime
Today
DSV
Operational
90 days ago
100.0
% uptime
Today
FedEx
Operational
90 days ago
100.0
% uptime
Today
GLS
Operational
90 days ago
99.86
% uptime
Today
P2P TrakPak
Operational
90 days ago
99.8
% uptime
Today
PostNL
Operational
90 days ago
100.0
% uptime
Today
PostNord
Operational
90 days ago
100.0
% uptime
Today
TNT
Operational
90 days ago
99.83
% uptime
Today
UPS
Operational
90 days ago
99.92
% uptime
Today
Asendia
Operational
90 days ago
100.0
% uptime
Today
Bpost
Operational
90 days ago
100.0
% uptime
Today
Budbee
Operational
90 days ago
100.0
% uptime
Today
Chronopost
Operational
90 days ago
100.0
% uptime
Today
Dachser
Operational
90 days ago
100.0
% uptime
Today
Evri
Operational
90 days ago
100.0
% uptime
Today
Helthjem
Operational
90 days ago
100.0
% uptime
Today
Hermes
Operational
90 days ago
100.0
% uptime
Today
InPost
Operational
90 days ago
100.0
% uptime
Today
La Poste Colissimo
Operational
90 days ago
100.0
% uptime
Today
Maersk
Operational
90 days ago
99.34
% uptime
Today
Mondial Relay
Operational
90 days ago
100.0
% uptime
Today
Royal Mail
Operational
90 days ago
100.0
% uptime
Today
Swiss Post
Operational
90 days ago
100.0
% uptime
Today
TransMission
Operational
90 days ago
100.0
% uptime
Today
7Days
Operational
90 days ago
100.0
% uptime
Today
ABC-Logistik
Operational
90 days ago
100.0
% uptime
Today
Abendland GmbH
Operational
90 days ago
100.0
% uptime
Today
Airhunters
Operational
90 days ago
100.0
% uptime
Today
Alliance Healthcare
Operational
90 days ago
100.0
% uptime
Today
Audax Logistiek
Operational
90 days ago
100.0
% uptime
Today
B.K.S. Logistieke Dienstverlening
Operational
90 days ago
100.0
% uptime
Today
Baas Transport
Operational
90 days ago
100.0
% uptime
Today
Battefeld
Operational
90 days ago
100.0
% uptime
Today
BDA Logistics
Operational
90 days ago
100.0
% uptime
Today
Beekman Transport
Operational
90 days ago
100.0
% uptime
Today
Beentjes Transport BV
Operational
90 days ago
100.0
% uptime
Today
Beijer Logistics
Operational
90 days ago
100.0
% uptime
Today
BEKKER Logistik
Operational
90 days ago
100.0
% uptime
Today
Ben Becker Int. Transportbedrijf BV
Operational
90 days ago
100.0
% uptime
Today
Berser Shipping Holland BV
Operational
90 days ago
100.0
% uptime
Today
Boek uw zending
Operational
90 days ago
100.0
% uptime
Today
bol.com
Operational
90 days ago
100.0
% uptime
Today
Bosma Logistiek
Operational
90 days ago
100.0
% uptime
Today
Brakenhoff
Operational
90 days ago
100.0
% uptime
Today
Brinks Transport
Operational
90 days ago
100.0
% uptime
Today
Brocacef
Operational
90 days ago
100.0
% uptime
Today
Brouwer Transport en Logistiek
Operational
90 days ago
100.0
% uptime
Today
Bullit Express
Operational
90 days ago
100.0
% uptime
Today
Bumbal
Operational
90 days ago
100.0
% uptime
Today
C. van den Brink Transporten
Operational
90 days ago
100.0
% uptime
Today
C. van den Heuvel en Zonen
Operational
90 days ago
100.0
% uptime
Today
Centraal Boekhuis
Operational
90 days ago
100.0
% uptime
Today
CheapCargo
Operational
90 days ago
100.0
% uptime
Today
Ciblex
Operational
90 days ago
100.0
% uptime
Today
Colis Prive
Operational
90 days ago
100.0
% uptime
Today
Comet Spain
Operational
90 days ago
100.0
% uptime
Today
Cycleon
Operational
90 days ago
100.0
% uptime
Today
Corneel Geerts Transport
Operational
90 days ago
100.0
% uptime
Today
Correos
Operational
90 days ago
100.0
% uptime
Today
CoTrans
Operational
90 days ago
100.0
% uptime
Today
CTS Group
Operational
90 days ago
100.0
% uptime
Today
De Graaf Logistics
Operational
90 days ago
100.0
% uptime
Today
De Koomen
Operational
90 days ago
100.0
% uptime
Today
De Rooy Transport
Operational
90 days ago
100.0
% uptime
Today
De Rudder
Operational
90 days ago
100.0
% uptime
Today
De Zwaluw
Operational
90 days ago
100.0
% uptime
Today
Decker BV./Janssen Freight Management
Operational
90 days ago
100.0
% uptime
Today
DelNext
Operational
90 days ago
100.0
% uptime
Today
Delta Warehousing
Operational
90 days ago
100.0
% uptime
Today
Den Otter
Operational
90 days ago
100.0
% uptime
Today
DGO Express
Operational
90 days ago
100.0
% uptime
Today
D-TRANS
Operational
90 days ago
100.0
% uptime
Today
DX
Operational
90 days ago
100.0
% uptime
Today
Dynalogic
Operational
90 days ago
100.0
% uptime
Today
E. van Wijk
Operational
90 days ago
100.0
% uptime
Today
Emons
Operational
90 days ago
100.0
% uptime
Today
Erka
Operational
90 days ago
100.0
% uptime
Today
Ewals Groupage
Operational
90 days ago
100.0
% uptime
Today
F. Claassen Transport
Operational
90 days ago
100.0
% uptime
Today
Fietskoeriers
Operational
90 days ago
100.0
% uptime
Today
FlevoBird
Operational
90 days ago
100.0
% uptime
Today
Freightned
Operational
90 days ago
100.0
% uptime
Today
Fritom
Operational
90 days ago
100.0
% uptime
Today
G. Snel
Operational
90 days ago
100.0
% uptime
Today
Gebr. Gorter B.V.
Operational
90 days ago
100.0
% uptime
Today
Gebr. Van Veldhuizen
Operational
90 days ago
100.0
% uptime
Today
Gebroeders Van Eijk
Operational
90 days ago
100.0
% uptime
Today
GEFCO
Operational
90 days ago
99.83
% uptime
Today
Geodis
Operational
90 days ago
100.0
% uptime
Today
Groen Bezorgen
Operational
90 days ago
100.0
% uptime
Today
GVT Transport and Logistics
Operational
90 days ago
100.0
% uptime
Today
H.M. Verploegen
Operational
90 days ago
100.0
% uptime
Today
HaCas Transport
Operational
90 days ago
100.0
% uptime
Today
Hamann International Logistics
Operational
90 days ago
100.0
% uptime
Today
Hereijgers Benelux Transport B.V.
Operational
90 days ago
100.0
% uptime
Today
Hoefnagels transport
Operational
90 days ago
100.0
% uptime
Today
Hoekstra Transport Sneek
Operational
90 days ago
100.0
% uptime
Today
Holland Parts Distribution
Operational
90 days ago
100.0
% uptime
Today
Houtman transport b.v.
Operational
90 days ago
100.0
% uptime
Today
HPD Packs
Operational
90 days ago
100.0
% uptime
Today
HST GROEP
Operational
90 days ago
100.0
% uptime
Today
Hubbel Goederen
Operational
90 days ago
100.0
% uptime
Today
Huisman Transport
Operational
90 days ago
100.0
% uptime
Today
International Forwarding Office
Operational
90 days ago
100.0
% uptime
Today
Jan Krediet
Operational
90 days ago
100.0
% uptime
Today
Janssen Freight Management
Operational
90 days ago
100.0
% uptime
Today
JBM Koeriers
Operational
90 days ago
100.0
% uptime
Today
Jentsch Logistik GmbH (IDS)
Operational
90 days ago
100.0
% uptime
Today
Jetcar Expressdienst
Operational
90 days ago
100.0
% uptime
Today
Jos Dusseldorp
Operational
90 days ago
100.0
% uptime
Today
Keana
Operational
90 days ago
100.0
% uptime
Today
KLG Europe
Operational
90 days ago
100.0
% uptime
Today
Kobout
Operational
90 days ago
100.0
% uptime
Today
Kraftverkehr Emsland GmbH
Operational
90 days ago
100.0
% uptime
Today
Kuehne+Nagel
Operational
90 days ago
100.0
% uptime
Today
Kusters
Operational
90 days ago
100.0
% uptime
Today
Logwin Solutions Spain S. A.
Operational
90 days ago
100.0
% uptime
Today
Mainfreight
Operational
90 days ago
100.0
% uptime
Today
Mediq Pharma Logistics
Operational
90 days ago
100.0
% uptime
Today
Melis Logistics
Operational
90 days ago
100.0
% uptime
Today
Mikro Pakket
Operational
90 days ago
100.0
% uptime
Today
Moeller Transporte
Operational
90 days ago
100.0
% uptime
Today
Mosadex
Operational
90 days ago
100.0
% uptime
Today
Mostert Transport
Operational
90 days ago
100.0
% uptime
Today
Movianto
Operational
90 days ago
100.0
% uptime
Today
MRW
Operational
90 days ago
100.0
% uptime
Today
MyHomeDelivery
Operational
90 days ago
100.0
% uptime
Today
MyParcel
Operational
90 days ago
100.0
% uptime
Today
Nellen und Quack
Operational
90 days ago
100.0
% uptime
Today
Night Star Express
Operational
90 days ago
100.0
% uptime
Today
Notify
Operational
90 days ago
100.0
% uptime
Today
nox NachtExpress
Operational
90 days ago
100.0
% uptime
Today
Oegema Transport
Operational
90 days ago
100.0
% uptime
Today
Omega Logistics
Operational
90 days ago
100.0
% uptime
Today
Palletways
Operational
90 days ago
100.0
% uptime
Today
Panhuijsen Verpakkingen
Operational
90 days ago
100.0
% uptime
Today
ParcelForce
Operational
90 days ago
100.0
% uptime
Today
PartsExpress
Operational
90 days ago
99.83
% uptime
Today
Peeters Vervoercentrale
Operational
90 days ago
100.0
% uptime
Today
Portena
Operational
90 days ago
100.0
% uptime
Today
Post Austria
Operational
90 days ago
100.0
% uptime
Today
R&C Logistiek
Operational
90 days ago
100.0
% uptime
Today
Rabelink Transport
Operational
90 days ago
100.0
% uptime
Today
Raben
Operational
90 days ago
100.0
% uptime
Today
Raes PL
Operational
90 days ago
100.0
% uptime
Today
Relais Colis
Operational
90 days ago
100.0
% uptime
Today
Rhenus
Operational
90 days ago
100.0
% uptime
Today
Rottbeck
Operational
90 days ago
100.0
% uptime
Today
RoutiGo
Operational
90 days ago
100.0
% uptime
Today
Sanidis
Operational
90 days ago
100.0
% uptime
Today
Schotpoort Logistics
Operational
90 days ago
100.0
% uptime
Today
SDS Delivery
Operational
90 days ago
100.0
% uptime
Today
Seabourne Logistics
Operational
90 days ago
100.0
% uptime
Today
Seacon Logistics
Operational
90 days ago
100.0
% uptime
Today
Sending ES
Operational
90 days ago
100.0
% uptime
Today
SEUR
Operational
90 days ago
100.0
% uptime
Today
Seven Senders
Operational
90 days ago
100.0
% uptime
Today
Silver X Group
Operational
90 days ago
100.0
% uptime
Today
Simply Deliver
Operational
90 days ago
100.0
% uptime
Today
SkyNet
Operational
90 days ago
100.0
% uptime
Today
Spedition Erich Weiss
Operational
90 days ago
100.0
% uptime
Today
Speedlink
Operational
90 days ago
100.0
% uptime
Today
ST vd Brink
Operational
90 days ago
99.83
% uptime
Today
Stad Alkmaar
Operational
90 days ago
99.83
% uptime
Today
Stahlgruber
Operational
90 days ago
100.0
% uptime
Today
Steenbergen
Operational
90 days ago
100.0
% uptime
Today
Stefan Hoss Spedition
Operational
90 days ago
100.0
% uptime
Today
STL Logistics
Operational
90 days ago
100.0
% uptime
Today
Thijs Logistiek Weert
Operational
90 days ago
100.0
% uptime
Today
Tielbeke
Operational
90 days ago
100.0
% uptime
Today
Tiny Manders B.V.
Operational
90 days ago
100.0
% uptime
Today
TLS Vaassen
Operational
90 days ago
100.0
% uptime
Today
TPN
Operational
90 days ago
100.0
% uptime
Today
Transmed
Operational
90 days ago
100.0
% uptime
Today
Trans-o-flex
Operational
90 days ago
100.0
% uptime
Today
Trunkrs
Operational
90 days ago
100.0
% uptime
Today
Tuffnells
Operational
90 days ago
100.0
% uptime
Today
Urb-it
Operational
90 days ago
100.0
% uptime
Today
Van de Hoef Logistiek
Operational
90 days ago
100.0
% uptime
Today
Van Den Heuvel
Operational
90 days ago
100.0
% uptime
Today
Van der Werff
Operational
90 days ago
100.0
% uptime
Today
Van Dijk Logistics
Operational
90 days ago
100.0
% uptime
Today
Van Dobbe Transport
Operational
90 days ago
100.0
% uptime
Today
Van Duuren Transport
Operational
90 days ago
100.0
% uptime
Today
van Eck Logistiek
Operational
90 days ago
100.0
% uptime
Today
Van Reenen Transport
Operational
90 days ago
100.0
% uptime
Today
Van Spreuwel Transport
Operational
90 days ago
100.0
% uptime
Today
VDH Logistiek
Operational
90 days ago
100.0
% uptime
Today
Verhoek Europe B.V.
Operational
90 days ago
100.0
% uptime
Today
Vervoer Verhaegen
Operational
90 days ago
100.0
% uptime
Today
Visser Duiven B.V.
Operational
90 days ago
100.0
% uptime
Today
Vos Deventer
Operational
90 days ago
100.0
% uptime
Today
VPD
Operational
90 days ago
100.0
% uptime
Today
VRD Logistiek
Operational
90 days ago
100.0
% uptime
Today
VTS Transport
Operational
90 days ago
100.0
% uptime
Today
Wesseling Logistics
Operational
90 days ago
100.0
% uptime
Today
Westerman Logistics
Operational
90 days ago
100.0
% uptime
Today
Widerøe
Operational
90 days ago
100.0
% uptime
Today
Winner Spedition
Operational
90 days ago
100.0
% uptime
Today
Yodel
Operational
90 days ago
100.0
% uptime
Today
Modexpress Transport
Operational
90 days ago
100.0
% uptime
Today
ECA (Ecanis)
Operational
90 days ago
96.29
% uptime
Today
Carrier status data
?
Operational
90 days ago
100.0
% uptime
Today
Webhook status push
?
Operational
90 days ago
100.0
% uptime
Today
Help center / support
?
Operational
90 days ago
100.0
% uptime
Today
Reporting
?
Operational
90 days ago
100.0
% uptime
Today
Infrastructure
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We need to do a technical intervention on our production platform. This is re-planned to be executed on Sunday April 27th, between 7h and 9h CEST. During this time window our platform will be unavailable. This means you will not be able to book shipments, to request labels/documents, to download reports or to access MyTranssmart. Our apologies for any inconvenience this may cause. We will try to limit the duration of the window to the bare minimum. PS: Our user acceptance platform is not impacted by this maintenance and will remain operational. Posted on
Mar 27, 2025 - 11:49 CET
Resolved -
MxToolbox has resolved their issue, therefore we will resolve this issue here.
Mar 28, 14:50 CET
Monitoring -
The underlying issue has been identified as being caused by our SPF check towards external partner MxToolbox failing.
MxToolbox has acknowledged the issue but cannot provide a timeline for solving it on their end. Therefore we have decided to make a temporary change on our side to ignore the error message MxToolbox is sending in the SPF check response. See this link to our Release Notes forum for more info on this change (in comments section) -> https://helpcenter.nshift.com/hc/en-us/articles/18852481268124-MyTranssmart-API-Release-notes-week-11-2025
Important note: this means we cannot always check if a correct SPF record is configured so please be sure that this step is performed properly when adding/changing the 'From email' field in a mail template.
We will update you here when the permanent fix is done.
Mar 10, 11:43 CET
Investigating -
We've noticed that our mail enginge cannot check your SPF records properly anymore. Whenever you make a change to your mail config, specifically to your email addresses in From/BCC address parameters, you run the risk of this error popping up:
No SPF record is found for this emailadress, the emails won't be sent
For the time being therefore we advise you to not change any mail config until this is solved. When we have solved this, we will post a comment here.
If you want to keep yourself updated about this incident, please subscribe to this post.
Mar 6, 15:22 CET
Completed -
Unfortunately we have had to cancel the maintenance window. There will be no planned outage today. We will announce a new maintenance window as soon as the date is set.
Mar 23, 06:53 CET
Scheduled -
We need to do a technical intervention on our production platform. This is planned to be executed on Sunday March 23rd, between 7h and 9h CET. During this time window our platform will be unavailable. This means you will not be able to book shipments, to request labels/documents, to download reports or to access MyTranssmart. Our apologies for any inconvenience this may cause. We will try to limit the duration of the window to the bare minimum. PS: Our user acceptance platform is not impacted by this maintenance and will remain operational.
Jan 31, 14:27 CET
Resolved -
DHL informed us that the issue is resolved. Should you continue to experience this issue, please send us a new ticket containing any specifically affected shipment references in plain text where possible, so we can investigate further.
Mar 20, 13:19 CET
Investigating -
Since this afternoon 12:03 the connection with DHG is down intermitently. This is the error you can see when trying to book shipments:
Expected BEGIN_OBJECT but was STRING at line 1 column 1 path $
The issue is located on the carrier's side. We are in contact with the carrier to solve this as soon as possible and will comment here when the issue is solved.
If you want to keep yourself updated about this incident, please subscribe to this post.
Mar 20, 12:53 CET