Monitoring - A fix was implemented last Friday afternoon and we are monitoring its results.
Nov 20, 2024 - 10:22 CET
Identified - We've identified that the issue is in our logic somewhere but have not been able to pinpoint the root cause so far as the behaviour seems random. What we do see is that only customers who use the PDF version of DPA labels in their process (albeit translated later to ZPL version) seem to be affected. When we know more we will update this post.
Nov 14, 2024 - 15:37 CET
Investigating - Connection DPA is having intermittent issues with blank labels.

We are currently investigating this and will update this post as soon as we know more.

If you want to keep yourself updated about this incident, please subscribe to this post.

Nov 13, 2024 - 15:33 CET
MyTranssmart dashboard ? Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
99.97 % uptime
Today
SOAP webservice ? Operational
90 days ago
100.0 % uptime
Today
SmartPrint ? Operational
90 days ago
100.0 % uptime
Today
Carrier connections Operational
90 days ago
99.97 % uptime
Today
Central carrier server ? Operational
90 days ago
99.98 % uptime
Today
TGO/TGM carriers Operational
90 days ago
99.96 % uptime
Today
Bring Operational
90 days ago
100.0 % uptime
Today
DB Schenker Operational
90 days ago
100.0 % uptime
Today
Deutsche Post Operational
90 days ago
100.0 % uptime
Today
DHL Operational
90 days ago
99.99 % uptime
Today
DPD Operational
90 days ago
97.69 % uptime
Today
DSV Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
GLS Operational
90 days ago
99.94 % uptime
Today
P2P TrakPak Operational
90 days ago
100.0 % uptime
Today
PostNL Operational
90 days ago
100.0 % uptime
Today
PostNord Operational
90 days ago
100.0 % uptime
Today
TNT Operational
90 days ago
99.82 % uptime
Today
UPS Operational
90 days ago
97.32 % uptime
Today
Asendia Operational
90 days ago
100.0 % uptime
Today
Bpost Operational
90 days ago
100.0 % uptime
Today
Budbee Operational
90 days ago
100.0 % uptime
Today
Chronopost Operational
90 days ago
100.0 % uptime
Today
Dachser Operational
90 days ago
100.0 % uptime
Today
Evri Operational
90 days ago
100.0 % uptime
Today
Helthjem Operational
90 days ago
100.0 % uptime
Today
Hermes Operational
90 days ago
100.0 % uptime
Today
InPost Operational
90 days ago
100.0 % uptime
Today
La Poste Colissimo Operational
90 days ago
100.0 % uptime
Today
Maersk Operational
90 days ago
99.98 % uptime
Today
Mondial Relay Operational
90 days ago
100.0 % uptime
Today
Royal Mail Operational
90 days ago
100.0 % uptime
Today
Swiss Post Operational
90 days ago
100.0 % uptime
Today
TransMission Operational
90 days ago
100.0 % uptime
Today
7Days Operational
90 days ago
100.0 % uptime
Today
ABC-Logistik Operational
90 days ago
100.0 % uptime
Today
Abendland GmbH Operational
90 days ago
100.0 % uptime
Today
Airhunters Operational
90 days ago
100.0 % uptime
Today
Alliance Healthcare Operational
90 days ago
100.0 % uptime
Today
Audax Logistiek Operational
90 days ago
100.0 % uptime
Today
B.K.S. Logistieke Dienstverlening Operational
90 days ago
100.0 % uptime
Today
Baas Transport Operational
90 days ago
100.0 % uptime
Today
Battefeld Operational
90 days ago
100.0 % uptime
Today
BDA Logistics Operational
90 days ago
100.0 % uptime
Today
Beekman Transport Operational
90 days ago
100.0 % uptime
Today
Beentjes Transport BV Operational
90 days ago
100.0 % uptime
Today
Beijer Logistics Operational
90 days ago
100.0 % uptime
Today
BEKKER Logistik Operational
90 days ago
100.0 % uptime
Today
Ben Becker Int. Transportbedrijf BV Operational
90 days ago
100.0 % uptime
Today
Berser Shipping Holland BV Operational
90 days ago
100.0 % uptime
Today
Boek uw zending Operational
90 days ago
100.0 % uptime
Today
bol.com Operational
90 days ago
100.0 % uptime
Today
Bosma Logistiek Operational
90 days ago
100.0 % uptime
Today
Brakenhoff Operational
90 days ago
100.0 % uptime
Today
Brinks Transport Operational
90 days ago
100.0 % uptime
Today
Brocacef Operational
90 days ago
100.0 % uptime
Today
Brouwer Transport en Logistiek Operational
90 days ago
100.0 % uptime
Today
Bullit Express Operational
90 days ago
100.0 % uptime
Today
Bumbal Operational
90 days ago
100.0 % uptime
Today
C. van den Brink Transporten Operational
90 days ago
100.0 % uptime
Today
C. van den Heuvel en Zonen Operational
90 days ago
100.0 % uptime
Today
Centraal Boekhuis Operational
90 days ago
100.0 % uptime
Today
CheapCargo Operational
90 days ago
100.0 % uptime
Today
Ciblex Operational
90 days ago
100.0 % uptime
Today
Colis Prive Operational
90 days ago
100.0 % uptime
Today
Comet Spain Operational
90 days ago
100.0 % uptime
Today
Cycleon Operational
90 days ago
100.0 % uptime
Today
Corneel Geerts Transport Operational
90 days ago
100.0 % uptime
Today
Correos Operational
90 days ago
100.0 % uptime
Today
CoTrans Operational
90 days ago
100.0 % uptime
Today
CTS Group Operational
90 days ago
100.0 % uptime
Today
De Graaf Logistics Operational
90 days ago
100.0 % uptime
Today
De Koomen Operational
90 days ago
100.0 % uptime
Today
De Rooy Transport Operational
90 days ago
100.0 % uptime
Today
De Rudder Operational
90 days ago
100.0 % uptime
Today
De Zwaluw Operational
90 days ago
100.0 % uptime
Today
Decker BV./Janssen Freight Management Operational
90 days ago
100.0 % uptime
Today
DelNext Operational
90 days ago
100.0 % uptime
Today
Delta Warehousing Operational
90 days ago
100.0 % uptime
Today
Den Otter Operational
90 days ago
100.0 % uptime
Today
DGO Express Operational
90 days ago
100.0 % uptime
Today
D-TRANS Operational
90 days ago
100.0 % uptime
Today
DX Operational
90 days ago
100.0 % uptime
Today
Dynalogic Operational
90 days ago
99.98 % uptime
Today
E. van Wijk Operational
90 days ago
100.0 % uptime
Today
Emons Operational
90 days ago
100.0 % uptime
Today
Erka Operational
90 days ago
100.0 % uptime
Today
Ewals Groupage Operational
90 days ago
100.0 % uptime
Today
F. Claassen Transport Operational
90 days ago
100.0 % uptime
Today
Fietskoeriers Operational
90 days ago
99.85 % uptime
Today
FlevoBird Operational
90 days ago
100.0 % uptime
Today
Freightned Operational
90 days ago
100.0 % uptime
Today
Fritom Operational
90 days ago
100.0 % uptime
Today
G. Snel Operational
90 days ago
100.0 % uptime
Today
Gebr. Gorter B.V. Operational
90 days ago
100.0 % uptime
Today
Gebr. Van Veldhuizen Operational
90 days ago
100.0 % uptime
Today
Gebroeders Van Eijk Operational
90 days ago
100.0 % uptime
Today
GEFCO Operational
90 days ago
100.0 % uptime
Today
Geodis Operational
90 days ago
100.0 % uptime
Today
Groen Bezorgen Operational
90 days ago
100.0 % uptime
Today
GVT Transport and Logistics Operational
90 days ago
100.0 % uptime
Today
H.M. Verploegen Operational
90 days ago
100.0 % uptime
Today
HaCas Transport Operational
90 days ago
100.0 % uptime
Today
Hamann International Logistics Operational
90 days ago
100.0 % uptime
Today
Hereijgers Benelux Transport B.V. Operational
90 days ago
100.0 % uptime
Today
Hoefnagels transport Operational
90 days ago
100.0 % uptime
Today
Hoekstra Transport Sneek Operational
90 days ago
100.0 % uptime
Today
Holland Parts Distribution Operational
90 days ago
100.0 % uptime
Today
Houtman transport b.v. Operational
90 days ago
100.0 % uptime
Today
HPD Packs Operational
90 days ago
100.0 % uptime
Today
HST GROEP Operational
90 days ago
100.0 % uptime
Today
Hubbel Goederen Operational
90 days ago
100.0 % uptime
Today
Huisman Transport Operational
90 days ago
100.0 % uptime
Today
International Forwarding Office Operational
90 days ago
100.0 % uptime
Today
Jan Krediet Operational
90 days ago
100.0 % uptime
Today
Janssen Freight Management Operational
90 days ago
100.0 % uptime
Today
JBM Koeriers Operational
90 days ago
100.0 % uptime
Today
Jentsch Logistik GmbH (IDS) Operational
90 days ago
100.0 % uptime
Today
Jetcar Expressdienst Operational
90 days ago
100.0 % uptime
Today
Jos Dusseldorp Operational
90 days ago
100.0 % uptime
Today
Keana Operational
90 days ago
100.0 % uptime
Today
KLG Europe Operational
90 days ago
99.79 % uptime
Today
Kobout Operational
90 days ago
100.0 % uptime
Today
Kraftverkehr Emsland GmbH Operational
90 days ago
100.0 % uptime
Today
Kuehne+Nagel Operational
90 days ago
100.0 % uptime
Today
Kusters Operational
90 days ago
100.0 % uptime
Today
Logwin Solutions Spain S. A. Operational
90 days ago
100.0 % uptime
Today
Mainfreight Operational
90 days ago
100.0 % uptime
Today
Mediq Pharma Logistics Operational
90 days ago
100.0 % uptime
Today
Melis Logistics Operational
90 days ago
100.0 % uptime
Today
Mikro Pakket Operational
90 days ago
100.0 % uptime
Today
Moeller Transporte Operational
90 days ago
100.0 % uptime
Today
Mosadex Operational
90 days ago
100.0 % uptime
Today
Mostert Transport Operational
90 days ago
100.0 % uptime
Today
Movianto Operational
90 days ago
100.0 % uptime
Today
MRW Operational
90 days ago
100.0 % uptime
Today
MyHomeDelivery Operational
90 days ago
100.0 % uptime
Today
MyParcel Operational
90 days ago
100.0 % uptime
Today
Nellen und Quack Operational
90 days ago
100.0 % uptime
Today
Night Star Express Operational
90 days ago
100.0 % uptime
Today
Notify Operational
90 days ago
100.0 % uptime
Today
nox NachtExpress Operational
90 days ago
100.0 % uptime
Today
Oegema Transport Operational
90 days ago
100.0 % uptime
Today
Omega Logistics Operational
90 days ago
100.0 % uptime
Today
Palletways Operational
90 days ago
100.0 % uptime
Today
Panhuijsen Verpakkingen Operational
90 days ago
100.0 % uptime
Today
ParcelForce Operational
90 days ago
100.0 % uptime
Today
PartsExpress Operational
90 days ago
100.0 % uptime
Today
Peeters Vervoercentrale Operational
90 days ago
100.0 % uptime
Today
Portena Operational
90 days ago
100.0 % uptime
Today
Post Austria Operational
90 days ago
100.0 % uptime
Today
R&C Logistiek Operational
90 days ago
100.0 % uptime
Today
Rabelink Transport Operational
90 days ago
100.0 % uptime
Today
Raben Operational
90 days ago
100.0 % uptime
Today
Raes PL Operational
90 days ago
100.0 % uptime
Today
Relais Colis Operational
90 days ago
100.0 % uptime
Today
Rhenus Operational
90 days ago
100.0 % uptime
Today
Rottbeck Operational
90 days ago
100.0 % uptime
Today
RoutiGo Operational
90 days ago
100.0 % uptime
Today
Sanidis Operational
90 days ago
100.0 % uptime
Today
Schotpoort Logistics Operational
90 days ago
100.0 % uptime
Today
SDS Delivery Operational
90 days ago
100.0 % uptime
Today
Seabourne Logistics Operational
90 days ago
100.0 % uptime
Today
Seacon Logistics Operational
90 days ago
100.0 % uptime
Today
Sending ES Operational
90 days ago
100.0 % uptime
Today
SEUR Operational
90 days ago
100.0 % uptime
Today
Seven Senders Operational
90 days ago
100.0 % uptime
Today
Silver X Group Operational
90 days ago
100.0 % uptime
Today
Simply Deliver Operational
90 days ago
100.0 % uptime
Today
SkyNet Operational
90 days ago
100.0 % uptime
Today
Spedition Erich Weiss Operational
90 days ago
100.0 % uptime
Today
Speedlink Operational
90 days ago
100.0 % uptime
Today
ST vd Brink Operational
90 days ago
100.0 % uptime
Today
Stad Alkmaar Operational
90 days ago
100.0 % uptime
Today
Stahlgruber Operational
90 days ago
100.0 % uptime
Today
Steenbergen Operational
90 days ago
100.0 % uptime
Today
Stefan Hoss Spedition Operational
90 days ago
100.0 % uptime
Today
STL Logistics Operational
90 days ago
100.0 % uptime
Today
Thijs Logistiek Weert Operational
90 days ago
100.0 % uptime
Today
Tielbeke Operational
90 days ago
100.0 % uptime
Today
Tiny Manders B.V. Operational
90 days ago
100.0 % uptime
Today
TLS Vaassen Operational
90 days ago
100.0 % uptime
Today
TPN Operational
90 days ago
100.0 % uptime
Today
Transmed Operational
90 days ago
100.0 % uptime
Today
Trans-o-flex Operational
90 days ago
100.0 % uptime
Today
Trunkrs Operational
90 days ago
100.0 % uptime
Today
Tuffnells Operational
90 days ago
100.0 % uptime
Today
Urb-it Operational
90 days ago
100.0 % uptime
Today
Van de Hoef Logistiek Operational
90 days ago
100.0 % uptime
Today
Van Den Heuvel Operational
90 days ago
100.0 % uptime
Today
Van der Werff Operational
90 days ago
100.0 % uptime
Today
Van Dijk Logistics Operational
90 days ago
100.0 % uptime
Today
Van Dobbe Transport Operational
90 days ago
100.0 % uptime
Today
Van Duuren Transport Operational
90 days ago
100.0 % uptime
Today
van Eck Logistiek Operational
90 days ago
100.0 % uptime
Today
Van Reenen Transport Operational
90 days ago
100.0 % uptime
Today
Van Spreuwel Transport Operational
90 days ago
100.0 % uptime
Today
VDH Logistiek Operational
90 days ago
100.0 % uptime
Today
Verhoek Europe B.V. Operational
90 days ago
100.0 % uptime
Today
Vervoer Verhaegen Operational
90 days ago
100.0 % uptime
Today
Visser Duiven B.V. Operational
90 days ago
100.0 % uptime
Today
Vos Deventer Operational
90 days ago
100.0 % uptime
Today
VPD Operational
90 days ago
100.0 % uptime
Today
VRD Logistiek Operational
90 days ago
100.0 % uptime
Today
VTS Transport Operational
90 days ago
100.0 % uptime
Today
Wesseling Logistics Operational
90 days ago
100.0 % uptime
Today
Westerman Logistics Operational
90 days ago
100.0 % uptime
Today
Widerøe Operational
90 days ago
100.0 % uptime
Today
Winner Spedition Operational
90 days ago
100.0 % uptime
Today
Yodel Operational
90 days ago
100.0 % uptime
Today
Modexpress Transport Operational
90 days ago
100.0 % uptime
Today
Carrier status data ? Operational
90 days ago
100.0 % uptime
Today
Webhook status push ? Operational
90 days ago
100.0 % uptime
Today
Help center / support ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Booking creation response time
Fetching
Past Incidents
Nov 20, 2024
Resolved - DPD resolved this issue sometime during the past weekend.
Nov 20, 10:00 CET
Investigating - Since this afternoon around 14h the connection with DPD is down for manifesting, specifically to FTP host customersftp.dpd.nl
This is the error you can see when trying to manifest shipments:

error during connection to sftp server

The issue is located on the carrier's side. We are in contact with the carrier to solve this as soon as possible and will comment here when the issue is solved.

If you want to keep yourself updated about this incident, please subscribe to this post.

Nov 15, 16:07 CET
Nov 19, 2024
Resolved - We have resolved this issue.
Should you continue to experience this issue, please send us a new ticket containing any specifically affected shipment references in plain text where possible, so we can investigate further.

Nov 19, 14:03 CET
Monitoring - We've deployed the fix for the issue and we are currently monitoring it.

If you want to keep yourself updated about this incident, please subscribe to this post.

Nov 19, 10:59 CET
Investigating - Since this morning, at 10:18, the connection with UPA is down. This is the error you can see when trying to book shipments:

[ERROR]: Ups error: 9120119 with description: Missing Shipment Level Reference Number value.. Please correct the booking and try again or contact your service desk.

The issue is located on our side. We are in contact with the carrier to solve this as soon as possible and will comment here when the issue is solved.

If you want to keep yourself updated about this incident, please subscribe to this post.

Nov 19, 10:45 CET
Nov 18, 2024
Resolved - This incident has been resolved.
Nov 18, 11:30 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 09:49 CET
Update - We are continuing to investigate this issue.
Nov 18, 09:03 CET
Investigating - Since this morning 06:07 the connection with multiple carriers is down. This is the error you can see when trying to book shipments:

No error message found.

We are trying to solve this as soon as possible and will comment here when the issue is solved.

If you want to keep yourself updated about this incident, please subscribe to this post.

Nov 18, 08:36 CET
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Nov 14, 2024
Nov 13, 2024
Nov 12, 2024

No incidents reported.

Nov 11, 2024
Resolved - This incident has been resolved.
Nov 11, 13:37 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 12:10 CET
Investigating - Since this morning 09:40 the connection with DPA is down intermittently. These are the errors you can see when trying to book shipments:

"Shipment submit failure: Shipment booking failed. Internal service call failed. Bad Request: An internal server error occurred,  - Service Unavailable [503]Shipment submit failure: Shipment booking failed. Internal service call failed. Bad Request: An internal server error occurred,  - Service Unavailable [503]"

"No error message found."

The issue is located on the carrier's side. We are in contact with the carrier to solve this as soon as possible and will comment here when the issue is solved.

If you want to keep yourself updated about this incident, please subscribe to this post.

Nov 11, 10:14 CET
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Resolved - UPS has resolved their issue. We will develop a change on UPM code to make sure this issue won't return in the future.
Nov 7, 08:53 CET
Identified - The issue has been recognised on UPS' side and while they are still working on a solution, we are still seeing their platform trigger this error sometimes. When UPS resolves this we will update this post.
Oct 31, 09:01 CET
Investigating - In the past couple of evenings we've noticed that the connection with UPM is sometimes down. Attempting to remanifest shipments later usually works but this morning the issue persists. This is the error you can see when trying to manifest shipments in the e-mail UPS sends you for that process:

10000008800000000Host Access Internal Processing Error Encountered.

The issue is located on the carrier's side. We are in contact with the carrier to solve this as soon as possible and will comment here when the issue is solved.

If you want to keep yourself updated about this incident, please subscribe to this post.

Oct 30, 09:16 CET
Nov 6, 2024

No incidents reported.