Monitoring - A fix was implemented last Friday afternoon and we are monitoring its results.
Nov 20, 2024 - 10:22 CET
Identified - We've identified that the issue is in our logic somewhere but have not been able to pinpoint the root cause so far as the behaviour seems random. What we do see is that only customers who use the PDF version of DPA labels in their process (albeit translated later to ZPL version) seem to be affected. When we know more we will update this post.
Nov 14, 2024 - 15:37 CET
Investigating - Connection DPA is having intermittent issues with blank labels.
We are currently investigating this and will update this post as soon as we know more.
If you want to keep yourself updated about this incident, please subscribe to this post.
Nov 13, 2024 - 15:33 CET
MyTranssmart dashboard
?
Operational
90 days ago
100.0
% uptime
Today
REST API
?
Operational
90 days ago
99.97
% uptime
Today
SOAP webservice
?
Operational
90 days ago
100.0
% uptime
Today
SmartPrint
?
Operational
90 days ago
100.0
% uptime
Today
Carrier connections
Operational
90 days ago
99.97
% uptime
Today
Central carrier server
?
Operational
90 days ago
99.98
% uptime
Today
TGO/TGM carriers
Operational
90 days ago
99.96
% uptime
Today
Bring
Operational
90 days ago
100.0
% uptime
Today
DB Schenker
Operational
90 days ago
100.0
% uptime
Today
Deutsche Post
Operational
90 days ago
100.0
% uptime
Today
DHL
Operational
90 days ago
99.99
% uptime
Today
DPD
Operational
90 days ago
97.69
% uptime
Today
DSV
Operational
90 days ago
100.0
% uptime
Today
FedEx
Operational
90 days ago
100.0
% uptime
Today
GLS
Operational
90 days ago
99.94
% uptime
Today
P2P TrakPak
Operational
90 days ago
100.0
% uptime
Today
PostNL
Operational
90 days ago
100.0
% uptime
Today
PostNord
Operational
90 days ago
100.0
% uptime
Today
TNT
Operational
90 days ago
99.82
% uptime
Today
UPS
Operational
90 days ago
97.32
% uptime
Today
Asendia
Operational
90 days ago
100.0
% uptime
Today
Bpost
Operational
90 days ago
100.0
% uptime
Today
Budbee
Operational
90 days ago
100.0
% uptime
Today
Chronopost
Operational
90 days ago
100.0
% uptime
Today
Dachser
Operational
90 days ago
100.0
% uptime
Today
Evri
Operational
90 days ago
100.0
% uptime
Today
Helthjem
Operational
90 days ago
100.0
% uptime
Today
Hermes
Operational
90 days ago
100.0
% uptime
Today
InPost
Operational
90 days ago
100.0
% uptime
Today
La Poste Colissimo
Operational
90 days ago
100.0
% uptime
Today
Maersk
Operational
90 days ago
99.98
% uptime
Today
Mondial Relay
Operational
90 days ago
100.0
% uptime
Today
Royal Mail
Operational
90 days ago
100.0
% uptime
Today
Swiss Post
Operational
90 days ago
100.0
% uptime
Today
TransMission
Operational
90 days ago
100.0
% uptime
Today
7Days
Operational
90 days ago
100.0
% uptime
Today
ABC-Logistik
Operational
90 days ago
100.0
% uptime
Today
Abendland GmbH
Operational
90 days ago
100.0
% uptime
Today
Airhunters
Operational
90 days ago
100.0
% uptime
Today
Alliance Healthcare
Operational
90 days ago
100.0
% uptime
Today
Audax Logistiek
Operational
90 days ago
100.0
% uptime
Today
B.K.S. Logistieke Dienstverlening
Operational
90 days ago
100.0
% uptime
Today
Baas Transport
Operational
90 days ago
100.0
% uptime
Today
Battefeld
Operational
90 days ago
100.0
% uptime
Today
BDA Logistics
Operational
90 days ago
100.0
% uptime
Today
Beekman Transport
Operational
90 days ago
100.0
% uptime
Today
Beentjes Transport BV
Operational
90 days ago
100.0
% uptime
Today
Beijer Logistics
Operational
90 days ago
100.0
% uptime
Today
BEKKER Logistik
Operational
90 days ago
100.0
% uptime
Today
Ben Becker Int. Transportbedrijf BV
Operational
90 days ago
100.0
% uptime
Today
Berser Shipping Holland BV
Operational
90 days ago
100.0
% uptime
Today
Boek uw zending
Operational
90 days ago
100.0
% uptime
Today
bol.com
Operational
90 days ago
100.0
% uptime
Today
Bosma Logistiek
Operational
90 days ago
100.0
% uptime
Today
Brakenhoff
Operational
90 days ago
100.0
% uptime
Today
Brinks Transport
Operational
90 days ago
100.0
% uptime
Today
Brocacef
Operational
90 days ago
100.0
% uptime
Today
Brouwer Transport en Logistiek
Operational
90 days ago
100.0
% uptime
Today
Bullit Express
Operational
90 days ago
100.0
% uptime
Today
Bumbal
Operational
90 days ago
100.0
% uptime
Today
C. van den Brink Transporten
Operational
90 days ago
100.0
% uptime
Today
C. van den Heuvel en Zonen
Operational
90 days ago
100.0
% uptime
Today
Centraal Boekhuis
Operational
90 days ago
100.0
% uptime
Today
CheapCargo
Operational
90 days ago
100.0
% uptime
Today
Ciblex
Operational
90 days ago
100.0
% uptime
Today
Colis Prive
Operational
90 days ago
100.0
% uptime
Today
Comet Spain
Operational
90 days ago
100.0
% uptime
Today
Cycleon
Operational
90 days ago
100.0
% uptime
Today
Corneel Geerts Transport
Operational
90 days ago
100.0
% uptime
Today
Correos
Operational
90 days ago
100.0
% uptime
Today
CoTrans
Operational
90 days ago
100.0
% uptime
Today
CTS Group
Operational
90 days ago
100.0
% uptime
Today
De Graaf Logistics
Operational
90 days ago
100.0
% uptime
Today
De Koomen
Operational
90 days ago
100.0
% uptime
Today
De Rooy Transport
Operational
90 days ago
100.0
% uptime
Today
De Rudder
Operational
90 days ago
100.0
% uptime
Today
De Zwaluw
Operational
90 days ago
100.0
% uptime
Today
Decker BV./Janssen Freight Management
Operational
90 days ago
100.0
% uptime
Today
DelNext
Operational
90 days ago
100.0
% uptime
Today
Delta Warehousing
Operational
90 days ago
100.0
% uptime
Today
Den Otter
Operational
90 days ago
100.0
% uptime
Today
DGO Express
Operational
90 days ago
100.0
% uptime
Today
D-TRANS
Operational
90 days ago
100.0
% uptime
Today
DX
Operational
90 days ago
100.0
% uptime
Today
Dynalogic
Operational
90 days ago
99.98
% uptime
Today
E. van Wijk
Operational
90 days ago
100.0
% uptime
Today
Emons
Operational
90 days ago
100.0
% uptime
Today
Erka
Operational
90 days ago
100.0
% uptime
Today
Ewals Groupage
Operational
90 days ago
100.0
% uptime
Today
F. Claassen Transport
Operational
90 days ago
100.0
% uptime
Today
Fietskoeriers
Operational
90 days ago
99.85
% uptime
Today
FlevoBird
Operational
90 days ago
100.0
% uptime
Today
Freightned
Operational
90 days ago
100.0
% uptime
Today
Fritom
Operational
90 days ago
100.0
% uptime
Today
G. Snel
Operational
90 days ago
100.0
% uptime
Today
Gebr. Gorter B.V.
Operational
90 days ago
100.0
% uptime
Today
Gebr. Van Veldhuizen
Operational
90 days ago
100.0
% uptime
Today
Gebroeders Van Eijk
Operational
90 days ago
100.0
% uptime
Today
GEFCO
Operational
90 days ago
100.0
% uptime
Today
Geodis
Operational
90 days ago
100.0
% uptime
Today
Groen Bezorgen
Operational
90 days ago
100.0
% uptime
Today
GVT Transport and Logistics
Operational
90 days ago
100.0
% uptime
Today
H.M. Verploegen
Operational
90 days ago
100.0
% uptime
Today
HaCas Transport
Operational
90 days ago
100.0
% uptime
Today
Hamann International Logistics
Operational
90 days ago
100.0
% uptime
Today
Hereijgers Benelux Transport B.V.
Operational
90 days ago
100.0
% uptime
Today
Hoefnagels transport
Operational
90 days ago
100.0
% uptime
Today
Hoekstra Transport Sneek
Operational
90 days ago
100.0
% uptime
Today
Holland Parts Distribution
Operational
90 days ago
100.0
% uptime
Today
Houtman transport b.v.
Operational
90 days ago
100.0
% uptime
Today
HPD Packs
Operational
90 days ago
100.0
% uptime
Today
HST GROEP
Operational
90 days ago
100.0
% uptime
Today
Hubbel Goederen
Operational
90 days ago
100.0
% uptime
Today
Huisman Transport
Operational
90 days ago
100.0
% uptime
Today
International Forwarding Office
Operational
90 days ago
100.0
% uptime
Today
Jan Krediet
Operational
90 days ago
100.0
% uptime
Today
Janssen Freight Management
Operational
90 days ago
100.0
% uptime
Today
JBM Koeriers
Operational
90 days ago
100.0
% uptime
Today
Jentsch Logistik GmbH (IDS)
Operational
90 days ago
100.0
% uptime
Today
Jetcar Expressdienst
Operational
90 days ago
100.0
% uptime
Today
Jos Dusseldorp
Operational
90 days ago
100.0
% uptime
Today
Keana
Operational
90 days ago
100.0
% uptime
Today
KLG Europe
Operational
90 days ago
99.79
% uptime
Today
Kobout
Operational
90 days ago
100.0
% uptime
Today
Kraftverkehr Emsland GmbH
Operational
90 days ago
100.0
% uptime
Today
Kuehne+Nagel
Operational
90 days ago
100.0
% uptime
Today
Kusters
Operational
90 days ago
100.0
% uptime
Today
Logwin Solutions Spain S. A.
Operational
90 days ago
100.0
% uptime
Today
Mainfreight
Operational
90 days ago
100.0
% uptime
Today
Mediq Pharma Logistics
Operational
90 days ago
100.0
% uptime
Today
Melis Logistics
Operational
90 days ago
100.0
% uptime
Today
Mikro Pakket
Operational
90 days ago
100.0
% uptime
Today
Moeller Transporte
Operational
90 days ago
100.0
% uptime
Today
Mosadex
Operational
90 days ago
100.0
% uptime
Today
Mostert Transport
Operational
90 days ago
100.0
% uptime
Today
Movianto
Operational
90 days ago
100.0
% uptime
Today
MRW
Operational
90 days ago
100.0
% uptime
Today
MyHomeDelivery
Operational
90 days ago
100.0
% uptime
Today
MyParcel
Operational
90 days ago
100.0
% uptime
Today
Nellen und Quack
Operational
90 days ago
100.0
% uptime
Today
Night Star Express
Operational
90 days ago
100.0
% uptime
Today
Notify
Operational
90 days ago
100.0
% uptime
Today
nox NachtExpress
Operational
90 days ago
100.0
% uptime
Today
Oegema Transport
Operational
90 days ago
100.0
% uptime
Today
Omega Logistics
Operational
90 days ago
100.0
% uptime
Today
Palletways
Operational
90 days ago
100.0
% uptime
Today
Panhuijsen Verpakkingen
Operational
90 days ago
100.0
% uptime
Today
ParcelForce
Operational
90 days ago
100.0
% uptime
Today
PartsExpress
Operational
90 days ago
100.0
% uptime
Today
Peeters Vervoercentrale
Operational
90 days ago
100.0
% uptime
Today
Portena
Operational
90 days ago
100.0
% uptime
Today
Post Austria
Operational
90 days ago
100.0
% uptime
Today
R&C Logistiek
Operational
90 days ago
100.0
% uptime
Today
Rabelink Transport
Operational
90 days ago
100.0
% uptime
Today
Raben
Operational
90 days ago
100.0
% uptime
Today
Raes PL
Operational
90 days ago
100.0
% uptime
Today
Relais Colis
Operational
90 days ago
100.0
% uptime
Today
Rhenus
Operational
90 days ago
100.0
% uptime
Today
Rottbeck
Operational
90 days ago
100.0
% uptime
Today
RoutiGo
Operational
90 days ago
100.0
% uptime
Today
Sanidis
Operational
90 days ago
100.0
% uptime
Today
Schotpoort Logistics
Operational
90 days ago
100.0
% uptime
Today
SDS Delivery
Operational
90 days ago
100.0
% uptime
Today
Seabourne Logistics
Operational
90 days ago
100.0
% uptime
Today
Seacon Logistics
Operational
90 days ago
100.0
% uptime
Today
Sending ES
Operational
90 days ago
100.0
% uptime
Today
SEUR
Operational
90 days ago
100.0
% uptime
Today
Seven Senders
Operational
90 days ago
100.0
% uptime
Today
Silver X Group
Operational
90 days ago
100.0
% uptime
Today
Simply Deliver
Operational
90 days ago
100.0
% uptime
Today
SkyNet
Operational
90 days ago
100.0
% uptime
Today
Spedition Erich Weiss
Operational
90 days ago
100.0
% uptime
Today
Speedlink
Operational
90 days ago
100.0
% uptime
Today
ST vd Brink
Operational
90 days ago
100.0
% uptime
Today
Stad Alkmaar
Operational
90 days ago
100.0
% uptime
Today
Stahlgruber
Operational
90 days ago
100.0
% uptime
Today
Steenbergen
Operational
90 days ago
100.0
% uptime
Today
Stefan Hoss Spedition
Operational
90 days ago
100.0
% uptime
Today
STL Logistics
Operational
90 days ago
100.0
% uptime
Today
Thijs Logistiek Weert
Operational
90 days ago
100.0
% uptime
Today
Tielbeke
Operational
90 days ago
100.0
% uptime
Today
Tiny Manders B.V.
Operational
90 days ago
100.0
% uptime
Today
TLS Vaassen
Operational
90 days ago
100.0
% uptime
Today
TPN
Operational
90 days ago
100.0
% uptime
Today
Transmed
Operational
90 days ago
100.0
% uptime
Today
Trans-o-flex
Operational
90 days ago
100.0
% uptime
Today
Trunkrs
Operational
90 days ago
100.0
% uptime
Today
Tuffnells
Operational
90 days ago
100.0
% uptime
Today
Urb-it
Operational
90 days ago
100.0
% uptime
Today
Van de Hoef Logistiek
Operational
90 days ago
100.0
% uptime
Today
Van Den Heuvel
Operational
90 days ago
100.0
% uptime
Today
Van der Werff
Operational
90 days ago
100.0
% uptime
Today
Van Dijk Logistics
Operational
90 days ago
100.0
% uptime
Today
Van Dobbe Transport
Operational
90 days ago
100.0
% uptime
Today
Van Duuren Transport
Operational
90 days ago
100.0
% uptime
Today
van Eck Logistiek
Operational
90 days ago
100.0
% uptime
Today
Van Reenen Transport
Operational
90 days ago
100.0
% uptime
Today
Van Spreuwel Transport
Operational
90 days ago
100.0
% uptime
Today
VDH Logistiek
Operational
90 days ago
100.0
% uptime
Today
Verhoek Europe B.V.
Operational
90 days ago
100.0
% uptime
Today
Vervoer Verhaegen
Operational
90 days ago
100.0
% uptime
Today
Visser Duiven B.V.
Operational
90 days ago
100.0
% uptime
Today
Vos Deventer
Operational
90 days ago
100.0
% uptime
Today
VPD
Operational
90 days ago
100.0
% uptime
Today
VRD Logistiek
Operational
90 days ago
100.0
% uptime
Today
VTS Transport
Operational
90 days ago
100.0
% uptime
Today
Wesseling Logistics
Operational
90 days ago
100.0
% uptime
Today
Westerman Logistics
Operational
90 days ago
100.0
% uptime
Today
Widerøe
Operational
90 days ago
100.0
% uptime
Today
Winner Spedition
Operational
90 days ago
100.0
% uptime
Today
Yodel
Operational
90 days ago
100.0
% uptime
Today
Modexpress Transport
Operational
90 days ago
100.0
% uptime
Today
Carrier status data
?
Operational
90 days ago
100.0
% uptime
Today
Webhook status push
?
Operational
90 days ago
100.0
% uptime
Today
Help center / support
?
Operational
90 days ago
100.0
% uptime
Today
Reporting
?
Operational
90 days ago
100.0
% uptime
Today
Infrastructure
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
DPD resolved this issue sometime during the past weekend.
Nov 20, 10:00 CET
Investigating -
Since this afternoon around 14h the connection with DPD is down for manifesting, specifically to FTP host customersftp.dpd.nl This is the error you can see when trying to manifest shipments:
error during connection to sftp server
The issue is located on the carrier's side. We are in contact with the carrier to solve this as soon as possible and will comment here when the issue is solved.
If you want to keep yourself updated about this incident, please subscribe to this post.
Nov 15, 16:07 CET
Resolved -
We have resolved this issue. Should you continue to experience this issue, please send us a new ticket containing any specifically affected shipment references in plain text where possible, so we can investigate further.
Nov 19, 14:03 CET
Monitoring -
We've deployed the fix for the issue and we are currently monitoring it.
If you want to keep yourself updated about this incident, please subscribe to this post.
Nov 19, 10:59 CET
Investigating -
Since this morning, at 10:18, the connection with UPA is down. This is the error you can see when trying to book shipments:
[ERROR]: Ups error: 9120119 with description: Missing Shipment Level Reference Number value.. Please correct the booking and try again or contact your service desk.
The issue is located on our side. We are in contact with the carrier to solve this as soon as possible and will comment here when the issue is solved.
If you want to keep yourself updated about this incident, please subscribe to this post.
Nov 19, 10:45 CET
Resolved -
This incident has been resolved.
Nov 11, 13:37 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 11, 12:10 CET
Investigating -
Since this morning 09:40 the connection with DPA is down intermittently. These are the errors you can see when trying to book shipments:
"Shipment submit failure: Shipment booking failed. Internal service call failed. Bad Request: An internal server error occurred, - Service Unavailable [503]Shipment submit failure: Shipment booking failed. Internal service call failed. Bad Request: An internal server error occurred, - Service Unavailable [503]"
"No error message found."
The issue is located on the carrier's side. We are in contact with the carrier to solve this as soon as possible and will comment here when the issue is solved.
If you want to keep yourself updated about this incident, please subscribe to this post.
Nov 11, 10:14 CET
Resolved -
UPS has resolved their issue. We will develop a change on UPM code to make sure this issue won't return in the future.
Nov 7, 08:53 CET
Identified -
The issue has been recognised on UPS' side and while they are still working on a solution, we are still seeing their platform trigger this error sometimes. When UPS resolves this we will update this post.
Oct 31, 09:01 CET
Investigating -
In the past couple of evenings we've noticed that the connection with UPM is sometimes down. Attempting to remanifest shipments later usually works but this morning the issue persists. This is the error you can see when trying to manifest shipments in the e-mail UPS sends you for that process:
The issue is located on the carrier's side. We are in contact with the carrier to solve this as soon as possible and will comment here when the issue is solved.
If you want to keep yourself updated about this incident, please subscribe to this post.
Oct 30, 09:16 CET