Resolved -
The issue has been resolved.
Should you continue to experience this issue, please send us a new ticket containing any specifically affected shipment references in plain text where possible, so we can investigate further.
Jan 20, 13:40 CET
Update -
We are continuing to monitor for any further issues.
Jan 20, 13:07 CET
Monitoring -
12:20 - First issues encountered directly after deployment; firstly it seemed to be an internal issue only
12:21 - Investigation directly started
12:34 - Analysis was still ongoing
12:40 - API rollback initiated
12:50 - Rollback API done, still not work
12:51 - Rollback MyTranssmart initiated
12:55 - Rollback MyTranssmart done and it works again
We are currently monitoring the situation.
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Jan 20, 13:01 CET
Investigating -
We've noticed that our platform is not available on the production environment. This concerns both our API and Webservices connections. We are investigating and solving this issue with the highest priority. As soon as the solution has been reached, we will report it here.
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Jan 20, 12:55 CET